I joined as the sole designer in a pre-launch product team, working with our product lead, 2 front-end engineers, and our head of engineering, who owned the backend. We were tasked with building a multi-touch user journey that includes a virtual appointment, a real-world process of receiving the kit, doing the collection, and returning the sample. Cervical cancer screening can be confusing and potentially scary, so designing an experience in that context has been challenging but also really rewarding.